1. Only Buyer has a right to claim, on the basis of proof of purchase claimed item.
2. Claiming person should inform HOLDBOX about the claim in written by fax or e-mail.
Filled form has to be signed and stamped by the submitting the complaint, then sent be e-mail to Holdbox. Holdbox will give the number to the complaint form and will confirm acceptance of a complaint, then submitting company will send the claimed goods to Holdbox at Katowicka 11, Bieniewiec, 96-321 Żabia Wola, Poland after acceptance received. Complaints submitted on different forms and without confirmation of acceptance will not be considered.
4. Claim should be reported within 14 days from the moment of detection of defect and should contain a detailed description of the defect with proof of purchase attached.
5. In case any additional information concerning the defect or using the item will be required to resolve the claim, the Buyer is obliged to give those informations to the Seller.
6. Claimed item should be delivered to Seller’s warehouse: HOLDBOX 96-321 Żabia Wola Bieniewiec, Katowicka 11, Poland.
7. Resolving the claim and repair or exchange of the claimed product will take not more than 30 days from the date the item has been delivered to Seller’s warehouse.
8. Resolving the claim ends with the filling of claim protocol including the defect’s and required repairs description and delivery of the repaired item to Buyer.